Human Resources – 3-1-1 Contact Centre

The extract on this website is updated monthly.

Interactions refer to the type and volume of inquiries and requests for service that come into the Contact Centre. (Note: Caller may have more than one inquiry during a call.)

Data is electronically extracted from the 3-1-1 case management system.

• Department: Name of an organization unit at the City of Vancouver
• Division: The group within a department at the City of Vancouver responsible for the call
• Call_Type: Specific type of interaction that relates to a division
• Channel: Identifies how the inquiry or request came into 3-1-1

Note: Department, Division or Call Types beginning with ZZ – OLD refers to obsolete types used in the past. Generally, another call type within the same division, or another division within the same department replaced the obsolete type.

• Contact the City of Vancouver
• 3-1-1 case volume data

N/A

1. 3-1-1 interaction volume (XLS)
2. 3-1-1 interaction volume (CSV)

The 3-1-1 case management system started collecting interaction data on February 16, 2009.