Open Data Catalogue

Human Resources – 3-1-1 Contact Centre

The extract on this website is updated monthly.

Case data is a subset of the interactions dataset and refers only to those call types that generate a service request to a department.

Data is electronically extracted from the 3-1-1 case management system.

• Department: Name of an organization unit at the City of Vancouver
• Division: The group within a department at the City of Vancouver responsible for the case
• Case Type: Specific type of case

Note: Department, Division or Call Types beginning with ZZ – OLD refers to obsolete types used in the past. Generally, another call type within the same division, or another division within the same department replaced the obsolete type.

• Contact the City of Vancouver
• 3-1-1 interaction volume data

N/A

1. 3-1-1 case volume (XLS)
2. 3-1-1 case volume (CSV)

The 3-1-1 case management system started collecting case data on June 1, 2009.