File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 31, 2020.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 31, 2020.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 31, 2020.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 31, 2020.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 1, 2019.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 1, 2019.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 1, 2019.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 1, 2019.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 2, 2019.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 2, 2019.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 2, 2019.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 2, 2019.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 3, 2018.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 3, 2018.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 3, 2018.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 3, 2018.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 2, 2019.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 2, 2019.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 2, 2019.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 2, 2019.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 16, 2019.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 16, 2019.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 16, 2019.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 16, 2019.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 3, 2018.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 3, 2018.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 3, 2018.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 3, 2018.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 11, 2018.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 11, 2018.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 11, 2018.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 11, 2018.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 8, 2018.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 8, 2018.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 8, 2018.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 8, 2018.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 4, 2017.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 4, 2017.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 4, 2017.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 4, 2017.
Series contains selected files from the Director's Office general filing system, including "subject files", "departmental files" (best represented 1943-1959, few kept after 1974), "labour relations files", and "employee insurance programs" (terms in quotes refer to records schedules). Documented are the following activities: policy development with respect to personnel matters of the City at large as well as on department specific issues concerning hiring, training, and safety; relations between the City and the various unions; policy on non-Union (i.e. "excluded") staff; the evolvement of employee benefits; special hiring made possible through outside funding, etc. Included here up to 1981 are files on surveys carried out by outside bodies and the City comparing personnel issues (as of 1982 these were carried out and filed by the Compensation and Benefits Division). "Departmental files" are not readily identifiable as such, e.g. "Legal" stands for "Legal Department". Files are arranged in order received, and within the various accruals, chronologically.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 26, 2017.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 26, 2017.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 26, 2017.
File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 26, 2017.
File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 3, 2017.
File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 3, 2017.
File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 3, 2017.