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Vancouver (B.C.). Human Resource Services
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Personnel Services survey files

Series consists of a variety of records (e.g. completed survey questionnaires, tables of figure comparisons, etc.) relating to issues such as salary, benefits, and job classification comparisons between jurisdictions or sectors, and comparisons of other aspects such as working conditions, executive compensation, organizational structure, honoraria, indemnities, and allowances, all carried out and kept by the Compensation and Benefits unit. Survey authors include the City of Vancouver and a variety of outside consultants and organizations. Arranged in annual sets and therein alphabetically by survey author.

Vancouver (B.C.). Human Resource Services

Union anomalies, arbitrations, and grievances case files

Series consists of annual file sets primarily on "anomalies", but including arbitrations and a few grievances, relating to City (employer) negotiations with the inside (Local 15) and outside (Local 1004) unions, including Parks, Police, and Library units. Inside union predominant dates are 1957-1969; outside union predominant dates are 1952-1969. (Not all years are represented because discussions took place around union contract periods.) Series also includes files documenting union jurisdiction and certification. Documented are primarily union jobs (e.g., Clerk III, Housing Inspectors, etc.), along with position histories (and frequently mentioning the names of the individuals who filled them), but the odd senior position is represented also. Records include Board of Arbitration minutes (reference copies), some draft agreements with the unions, correspondence with the unions, internal correspondence, analyses of various types (including positions surveys, i.e., charts which compare the same positions among several government and/or private sector organizations), and departmental organization charts which situate the positions being considered for reclassification or salary increase/decrease. Arranged alphabetically by file title (i.e., fringe benefits, inside union, outside union, statutory holidays, etc.), and therein chronologically. The files were arranged according to "inside union" and "outside union", and therein designated by year, with detailed and inconsistent file titles (these are cited on the file folders only, for privacy reasons).

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : April 2016

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : April 2016

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : April 2016

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 interaction volume data : April 2016

File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : January 2016

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : January 2016

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : January 2016

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 interaction volume data : January 2016

File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : October 2015

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 6, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : October 2015

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 6, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : October 2015

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 6, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 interaction volume data : October 2015

File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 6, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : July 2015

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 7, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : July 2015

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 7, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : July 2015

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 7, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 interaction volume data : July 2015

File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 7, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : April 2015

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : April 2015

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : April 2015

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 interaction volume data : April 2015

File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : October 2014

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 22, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : October 2014

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 22, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : October 2014

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 22, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 interaction volume data : October 2014

File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 22, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : May 2014

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 20, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : May 2014

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 20, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : May 2014

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 20, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 interaction volume data : May 2014

File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 20, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : July 2016

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 12, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : July 2016

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 12, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : July 2016

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 12, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 interaction volume data : July 2016

File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 12, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : October 2016

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : October 2016

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : October 2016

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 interaction volume data : October 2016

File consists of datasets documenting the type and volume of inquiries and requests for service to the 311 Contact Centre. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : February 2014

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. Datasets are as they appeared on February 28, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : August 2013

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. Datasets are as they appeared on August 12, 2013.

Vancouver (B.C.). Human Resource Services

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