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Archival description
City of Vancouver fonds Vancouver (B.C.). Human Resource Services
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Director of Personnel's subject files

Series contains selected files from the Director's Office general filing system, including "subject files", "departmental files" (best represented 1943-1959, few kept after 1974), "labour relations files", and "employee insurance programs" (terms in quotes refer to records schedules). Documented are the following activities: policy development with respect to personnel matters of the City at large as well as on department specific issues concerning hiring, training, and safety; relations between the City and the various unions; policy on non-Union (i.e. "excluded") staff; the evolvement of employee benefits; special hiring made possible through outside funding, etc. Included here up to 1981 are files on surveys carried out by outside bodies and the City comparing personnel issues (as of 1982 these were carried out and filed by the Compensation and Benefits Division). "Departmental files" are not readily identifiable as such, e.g. "Legal" stands for "Legal Department". Files are arranged in order received, and within the various accruals, chronologically.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : April 2015

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : April 2016

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : August 2013

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. Datasets are as they appeared on August 12, 2013.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : February 2014

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. Datasets are as they appeared on February 28, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : January 2016

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : January 2017

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 3, 2017.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : July 2015

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 7, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : July 2016

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 12, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : May 2014

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 20, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : May 2017

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 26, 2017.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : October 2014

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 22, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : October 2015

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 6, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case location details : October 2016

File consists of datasets documenting the type and location of 311 Contact Centre calls that generated a service request to a department. Datasets are arranged by file format and year. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : April 2015

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : April 2016

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : January 2016

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : January 2017

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 3, 2017.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : July 2015

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 7, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : July 2016

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 12, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : May 2014

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 20, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : May 2017

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 26, 2017.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : October 2014

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 22, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : October 2015

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 6, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 case volume data : October 2016

File consists of datasets documenting the type and volume of 311 Contact Centre calls that generated a service request to a department. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : April 2015

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : April 2016

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on April 1, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : January 2016

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 20, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : January 2017

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on January 3, 2017.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : July 2015

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 7, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : July 2016

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on July 12, 2016.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : May 2014

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 20, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : May 2017

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on May 26, 2017.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : October 2014

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 22, 2014.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : October 2015

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 6, 2015.

Vancouver (B.C.). Human Resource Services

Open Data Catalogue : 311 contact centre metrics data : October 2016

File consists of datasets documenting the number of calls presented, handled, and abandoned at the 311 Contact Centre, and the average speed of answer by representatives. File also contains Open Data Catalogue html page that described the datasets; page includes data attributes and data accuracy and currency information. Datasets are as they appeared on October 20, 2016.

Vancouver (B.C.). Human Resource Services

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